I used exactly the same method for installing the module as you did, by
going to the Package Manager and installing the FAQ. I even updated it
today, as there was an update available since I last checked.
When I first log in, I'm greeted by the normal row of buttons:
Logout, QueueView, Phone-Ticket, Email-Ticket, Search, Customer,
Company, Bulk-Action, <Separator>, Calendar, Survey, FileManager, FAQ,
Stats, Preferences, Admin
Clicking on FAQ yields:
Logout, Explorer, New Article, Search, History, <Separator>, Ticket,
Calendar, Survey, FileManager, Stats, Preferences, Admin
Clicking on Admin yields:
Logout, <Separator>, Ticket, Calendar, Survey, FileManager, FAQ, STats,
Preferences
If you click on "FAQ" there, it's the same as clicking on it from a
non-admin login, i.e. it's not the button for the back end.
Within the backend admin, there are no links under any of the four
columns relating to FAQ.
I also just removed and reinstalled the FAQ module, and I'm still not
seeing any place to edit any of the FAQ information, like the "default
comment" or categories.
---
- Nick Bright
Network Administrator
Terra World
Tel 888-332-1616 x 315
Fax 620-332-1201
Poe Chen wrote:
Did you do a manual install or a package install? I just go to
Admin->Package Manager->Update->Install (FAQ) and once it's installed,
the FAQ button shows up in the Admin.
Actually, even regular screen will show the FAQ button too.
Best regards,
Poe
On Tue, Apr 1, 2008 at 5:26 PM, Nick Bright <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
There is no "Admin->FAQ".
However, as an experiment, I took the URL for adding an FAQ Article:
http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Add
<http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Add>
and changed that to
http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Category
<http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Category>
and was greeted by the "FAQ Category" section, in which I can add
Categories.
I'm concerned why Admin->FAQ is not available, though. Perhaps there is
some sort of error in my installation.
---
- Nick Bright
Network Administrator
Terra World
Tel 888-332-1616 x 315
Fax 620-332-1201
Poe Chen wrote:
> Do you see a Category button on the top when you login as admin and
> click on Admin->FAQ?
>
> That's how I create the Category in FAQ.
>
> Hope it helps.
>
>
> Poe
>
> On Tue, Apr 1, 2008 at 5:06 PM, Nick Bright
<[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
> <mailto:[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>>> wrote:
>
> Thanks for the feedback, however I am logged in as a user in the
> faq_admin group that has all permissions.
>
> In an experement, I removed all permissions from the
faq_admin group
> from my user and tried to post another FAQ entry, and still
receive the
> error "Error: Need CategoryID!", indicating that the problem
is not
> permissions; but rather that no Category was selected.
>
> As I described in my OP, no category was selected, because
the category
> dropdown box is empty, and I cannot locate within OTRS any
place to add
> categories.
>
> So, my original question remains: Where do I add categories?
>
> ---
> - Nick Bright
> Network Administrator
> Terra World
> Tel 888-332-1616 x 315
> Fax 620-332-1201
>
>
> Poe Chen wrote:
> > Nick,
> >
> > You need to login as the user in "faq" or "faq_admin"
group to have
> > permission to add articles in the FAQ.
> >
> > That's how I get mine working....
> >
> > Hope it helps.
> >
> >
> > Poe
> >
> > It's pretty easy, just make sure that you have set the
permission
> >
> > On Tue, Apr 1, 2008 at 3:37 PM, Nick Bright
> <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>
<mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>>
> > <mailto:[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>
> <mailto:[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>>>> wrote:
> >
> > Greetings,
> >
> > I've installed OTRS 2.2.5 recently, including the FAQ
> module. After
> > adding users to the "faq" and "faq_admin" groups, and
putting
> in my FAQ
> > information upon clicking submit, this error is generated:
> >
> > ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 1
> 13:46:22 2008
> >
> > Message: Need CategoryID!
> >
> > Traceback (2038):
> > Module: Kernel::Modules::AgentFAQ::Run (v1.11)
Line: 563
> > Module: Kernel::System::Web::InterfaceAgent::Run
(v1.23)
> Line: 670
> > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
> >
> > Indeed, the Category dropdown box is empty (no selectable
> options);
> > however I cannot locate anywhere within OTRS where I can
> create new
> > categories. Nor have I been able to locate in any OTRS
> documentation
> > where this function should even be located.
> >
> > So, my main question is this: Where am I supposed to
be able
> to go to
> > create categories?
> >
> > --
> > ---
> > - Nick Bright
> > Network Administrator
> > Terra World
> > Tel 888-332-1616 x 315
> > Fax 620-332-1201
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe:
http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support or consulting for your OTRS system?
> > => http://www.otrs.com/
> >
> >
> >
> >
>
------------------------------------------------------------------------
> >
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support or consulting for your OTRS system?
> > => http://www.otrs.com/
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>
>
>
>
------------------------------------------------------------------------
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
------------------------------------------------------------------------
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
