Not sure what else you can do, probably looking into /tmp/otrs.log and see if you can find more info?
Good luck, Poe On Tue, Apr 1, 2008 at 5:51 PM, Nick Bright <[EMAIL PROTECTED]> wrote: > Just for grins, I tried rebooting - didn't help though. > > --- > - Nick Bright > Network Administrator > Terra World > Tel 888-332-1616 x 315 > Fax 620-332-1201 > > > Wes Sothard wrote: > > My server did the same. I rebooted it and FAQ showed up and I was > > actually able to use it like you are supposed to be able to. > > > > Thank you, > > > > Wes Sothard > > > > ------------------------------------------------------------------------ > > *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf > > Of *Poe Chen > > *Sent:* Tuesday, April 01, 2008 5:37 PM > > *To:* User questions and discussions about OTRS.org > > *Subject:* Re: [otrs] Cannot create FAQ Categories > > > > Did you do a manual install or a package install? I just go to > > Admin->Package Manager->Update->Install (FAQ) and once it's installed, > > the FAQ button shows up in the Admin. > > > > Actually, even regular screen will show the FAQ button too. > > > > Best regards, > > > > > > Poe > > > > On Tue, Apr 1, 2008 at 5:26 PM, Nick Bright <[EMAIL PROTECTED] > > <mailto:[EMAIL PROTECTED]>> wrote: > > > > There is no "Admin->FAQ". > > > > However, as an experiment, I took the URL for adding an FAQ Article: > > > > > http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Add > > < > http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Add> > > > > and changed that to > > > > > http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Category > > < > http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Category > > > > > > and was greeted by the "FAQ Category" section, in which I can add > > Categories. > > > > I'm concerned why Admin->FAQ is not available, though. Perhaps there > is > > some sort of error in my installation. > > > > --- > > - Nick Bright > > Network Administrator > > Terra World > > Tel 888-332-1616 x 315 > > Fax 620-332-1201 > > > > > > Poe Chen wrote: > > > Do you see a Category button on the top when you login as admin > and > > > click on Admin->FAQ? > > > > > > That's how I create the Category in FAQ. > > > > > > Hope it helps. > > > > > > > > > Poe > > > > > > On Tue, Apr 1, 2008 at 5:06 PM, Nick Bright > > <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > > > <mailto:[EMAIL PROTECTED] > > <mailto:[EMAIL PROTECTED]>>> wrote: > > > > > > Thanks for the feedback, however I am logged in as a user in > the > > > faq_admin group that has all permissions. > > > > > > In an experement, I removed all permissions from the > > faq_admin group > > > from my user and tried to post another FAQ entry, and still > > receive the > > > error "Error: Need CategoryID!", indicating that the problem > > is not > > > permissions; but rather that no Category was selected. > > > > > > As I described in my OP, no category was selected, because > > the category > > > dropdown box is empty, and I cannot locate within OTRS any > > place to add > > > categories. > > > > > > So, my original question remains: Where do I add categories? > > > > > > --- > > > - Nick Bright > > > Network Administrator > > > Terra World > > > Tel 888-332-1616 x 315 > > > Fax 620-332-1201 > > > > > > > > > Poe Chen wrote: > > > > Nick, > > > > > > > > You need to login as the user in "faq" or "faq_admin" > > group to have > > > > permission to add articles in the FAQ. > > > > > > > > That's how I get mine working.... > > > > > > > > Hope it helps. > > > > > > > > > > > > Poe > > > > > > > > It's pretty easy, just make sure that you have set the > > permission > > > > > > > > On Tue, Apr 1, 2008 at 3:37 PM, Nick Bright > > > <[EMAIL PROTECTED] > > <mailto:[EMAIL PROTECTED]> > > <mailto:[EMAIL PROTECTED] <mailto: > [EMAIL PROTECTED]>> > > > > <mailto:[EMAIL PROTECTED] > > <mailto:[EMAIL PROTECTED]> > > > <mailto:[EMAIL PROTECTED] > > <mailto:[EMAIL PROTECTED]>>>> wrote: > > > > > > > > Greetings, > > > > > > > > I've installed OTRS 2.2.5 recently, including the FAQ > > > module. After > > > > adding users to the "faq" and "faq_admin" groups, and > > putting > > > in my FAQ > > > > information upon clicking submit, this error is > generated: > > > > > > > > ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr > 1 > > > 13:46:22 2008 > > > > > > > > Message: Need CategoryID! > > > > > > > > Traceback (2038): > > > > Module: Kernel::Modules::AgentFAQ::Run (v1.11) > > Line: 563 > > > > Module: Kernel::System::Web::InterfaceAgent::Run > > (v1.23) > > > Line: 670 > > > > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) > Line: 47 > > > > > > > > Indeed, the Category dropdown box is empty (no > selectable > > > options); > > > > however I cannot locate anywhere within OTRS where I > can > > > create new > > > > categories. Nor have I been able to locate in any OTRS > > > documentation > > > > where this function should even be located. > > > > > > > > So, my main question is this: Where am I supposed to > > be able > > > to go to > > > > create categories? > > > > > > > > -- > > > > --- > > > > - Nick Bright > > > > Network Administrator > > > > Terra World > > > > Tel 888-332-1616 x 315 > > > > Fax 620-332-1201 > > > > _______________________________________________ > > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > > Archive: http://lists.otrs.org/pipermail/otrs > > > > To unsubscribe: > > http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > Support or consulting for your OTRS system? > > > > => http://www.otrs.com/ > > > > > > > > > > > > > > > > > > > > > > ------------------------------------------------------------------------ > > > > > > > > _______________________________________________ > > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > > Archive: http://lists.otrs.org/pipermail/otrs > > > > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > Support or consulting for your OTRS system? > > > > => http://www.otrs.com/ > > > _______________________________________________ > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > Support or consulting for your OTRS system? > > > => http://www.otrs.com/ > > > > > > > > > > > > > > > ------------------------------------------------------------------------ > > > > > > _______________________________________________ > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > Support or consulting for your OTRS system? > > > => http://www.otrs.com/ > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > > > > ------------------------------------------------------------------------ > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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