Do you see a Category button on the top when you login as admin and click on Admin->FAQ?
That's how I create the Category in FAQ. Hope it helps. Poe On Tue, Apr 1, 2008 at 5:06 PM, Nick Bright <[EMAIL PROTECTED]> wrote: > Thanks for the feedback, however I am logged in as a user in the > faq_admin group that has all permissions. > > In an experement, I removed all permissions from the faq_admin group > from my user and tried to post another FAQ entry, and still receive the > error "Error: Need CategoryID!", indicating that the problem is not > permissions; but rather that no Category was selected. > > As I described in my OP, no category was selected, because the category > dropdown box is empty, and I cannot locate within OTRS any place to add > categories. > > So, my original question remains: Where do I add categories? > > --- > - Nick Bright > Network Administrator > Terra World > Tel 888-332-1616 x 315 > Fax 620-332-1201 > > > Poe Chen wrote: > > Nick, > > > > You need to login as the user in "faq" or "faq_admin" group to have > > permission to add articles in the FAQ. > > > > That's how I get mine working.... > > > > Hope it helps. > > > > > > Poe > > > > It's pretty easy, just make sure that you have set the permission > > > > On Tue, Apr 1, 2008 at 3:37 PM, Nick Bright <[EMAIL PROTECTED] > > <mailto:[EMAIL PROTECTED]>> wrote: > > > > Greetings, > > > > I've installed OTRS 2.2.5 recently, including the FAQ module. After > > adding users to the "faq" and "faq_admin" groups, and putting in my > FAQ > > information upon clicking submit, this error is generated: > > > > ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 1 13:46:22 > 2008 > > > > Message: Need CategoryID! > > > > Traceback (2038): > > Module: Kernel::Modules::AgentFAQ::Run (v1.11) Line: 563 > > Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: > 670 > > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 > > > > Indeed, the Category dropdown box is empty (no selectable options); > > however I cannot locate anywhere within OTRS where I can create new > > categories. Nor have I been able to locate in any OTRS documentation > > where this function should even be located. > > > > So, my main question is this: Where am I supposed to be able to go > to > > create categories? > > > > -- > > --- > > - Nick Bright > > Network Administrator > > Terra World > > Tel 888-332-1616 x 315 > > Fax 620-332-1201 > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > > > > ------------------------------------------------------------------------ > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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