OK, I don't see any at http://doc.otrs.org/2.4/en/html/
Specifically looking for examples of how to set it up so that customer
gets email notification when (1) new ticket created, and (2) ticket
closed
thanks,
-Alan
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
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