On Thu, Aug 6, 2009 at 2:37 PM, Alan McKay<[email protected]> wrote:
>> For opening a ticket, I tried a few things so far but no success.
>> Most recently tried this :
>> - Recipient - Customer
>> - Event - TicketCreate
>> - State - New (previously tried nothing checked in this box)
>> - Queue - my queue in question.
>> - Then just supplied the subject and body of message.
>
> Changed "Event" to "TicketStateUpdate" and "State" to "New", and did not work.
Changed "Event" to "TicketStateUpdate" and "State" to "Open", and did not work.
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
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