Nope, didn't work. Did you have to config any of the queues<-->responses stuff as well?
Off to have a look at some of the other suggestions. On Mon, Aug 10, 2009 at 3:48 PM, Timothy J. Deerinck<[email protected]> wrote: > Give this a try..... > > Add Notification > > > Name: Give it a name like New Ticket Received > > Select ONLY these: > > Recipient: Customer > > State: new > > Priority: SELECT ALL > > Queue: Raw > > Write you Text and Subject and submit. This works flawlessly for me. > > ~Tim > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of Alan > McKay > Sent: Monday, August 10, 2009 12:39 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] docs for new event-based notification? > >> Table 5.3 in the admin manual lists the events for which auto responses will >> be sent; without getting into any coding. We notice that "closed" or >> "resolved" is not listed. One of the ITIL tenets is to provide notification >> to the customer upon resolution and it really befuddles me that OTRS does >> not have this capability out of the box. If it's in the box, it is well >> concealed. > > New event based notification in 2.4 does this. > > And I think this is part of my problem. I got the emails going no > problem for ticket close. I used event based notification for that. > > And I tried to use event based notification for sending email when a > new ticket comes in, but it seems I somehow cannot do that. Which > seems odd to me. > > But it seems I can solve the problem outside the realm of EBN > > I'll also look into the logs as others have suggested to see if I can > figure out why it is not working with EBN. Seems to me it should work > from there without this other business (which is the way I'd done it > on 2.3) > > -- > "Don't eat anything you've ever seen advertised on TV" > - Michael Pollan, author of "In Defense of Food" > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
