> For opening a ticket, I tried a few things so far but no success.
> Most recently tried this :
> - Recipient - Customer
> - Event - TicketCreate
> - State - New (previously tried nothing checked in this box)
> - Queue - my queue in question.
> - Then just supplied the subject and body of message.
Changed "Event" to "TicketStateUpdate" and "State" to "New", and did not work.
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
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