On Thu, Aug 6, 2009 at 2:49 PM, James Burk<[email protected]> wrote:
> I haven't been following this thread very closely, but something in this
> post caught my eye. OTRS is very sensitive at times regarding caps and
> lower case letter; especially with regard to State Type. The tool will
> allow you to capitalize the State Values, but the State Types must be lower
> case or they are ignored. Unless you can modify them behind the scenes to
> make them recognizable; but I'm not a programmer and do everything through
> the admin interface. So when I saw "New" and "Open", if you put these is
> fields for StateType they probably will be ignored and not drive any
> notifications.
No, that's not it. They are selector boxes in the GUI so there is no
chance to screw up the caps.
I just screwed it up when writing it in my email :)
But thanks for the first response!
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
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