OK, it seems easy enough to get it going for closing a ticket. Which is something I did not have figured out on 2.3.4
But I can't seem to figure out how to get an email for opening a ticket, which is something I DID have figured out on 2.3.4 :-) I'll keep playing unless someone wants to fill me in. For closing a ticket I just went to : Admin, Notification(Event) which is at : /otrs/index.pl?Action=AdminNotificationEvent Then added a new notification with the following things checked : - Recipient - Customer - Event - TicketStateUpdate - State - selected both "Closed successful" and "Closed unsuccessful" - Queue - the queue I wanted this action associated with (will send different messages for different queues, so will create 1 per queue) - Then just supplied the subject and body of the message For opening a ticket, I tried a few things so far but no success. Most recently tried this : - Recipient - Customer - Event - TicketCreate - State - New (previously tried nothing checked in this box) - Queue - my queue in question. - Then just supplied the subject and body of message. But it does not work. On Thu, Aug 6, 2009 at 9:09 AM, Alan McKay<[email protected]> wrote: > OK, I don't see any at http://doc.otrs.org/2.4/en/html/ > > Specifically looking for examples of how to set it up so that customer > gets email notification when (1) new ticket created, and (2) ticket > closed > > thanks, > -Alan > > -- > “Don't eat anything you've ever seen advertised on TV” > - Michael Pollan, author of "In Defense of Food" > -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
