> This is caused most probably by the fact that their character set is > not supported by your OTRS setup. If you'd convert your setup to UTF-8 > (see http://faq.otrs.org for details) then you won't have this issue > any more.
Hi Michiel, thanks. I have tried this now. However, I think then I will have problems displaying german special characters, such as "ü" + "ä". So far, I had iso-8859-1 in the config.pm. We'll see if this works. Otherwise, isn't there any way I could set up a filter so that messages with many questions marks get deleted? thanks, marc > > My experience is, that especially spammers send emails with the body > encoded in other character sets than the headers indicate. I don't > know why this is, there must be some reason behind it, but these mails > will be extra tricky for OTRS to display correctly. > > If you receive mail from 'abroad', in different character sets, I'd > recommend you to convert to utf-8. If you just process email from > within your own organization, and you have control over the mail > clients and settings used, then you could stick with your current > character set. > > hope this helps, > > ((enjoy)) > - > Michiel Beijen > R&D > > OTRS AG > Norsk-Data-Str 1. > 61352 Bad Homburg > Deutschland > > T: +31 (0) 6457 42418 > F: +49 (0) 9421 56818-18 > I: http://www.otrs.com/ > > Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial > register: 10751, Tax ID: 003 240 > 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André > Mindermann (CEO), Martin Edenhofer > > CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more > about OTRS at booth no. 12 from Nov 24-25, 2009! > > > > On Fri, Nov 20, 2009 at 1:50 PM, Mercator GmbH <[email protected]> wrote: >> Hi there, >> >> I have MANY messages with only question marks. HOW can I filter them >> with the generic agent? >> >> When inserting a question mark, it filters ALL messages!! >> >> The mails are like this one: >> >> ___________ >> ?? ????? ? ??????? ????? ???????? - ?????? ???? ?????????, ? ??? >> ?????????? ???????? ???? >> ??????????? ?????? ? ???????? ???????????. >> >> ???? ???? ????, ??? ? ???????????. >> >> ?? ?????? ??????? ? ???????????? ???????. >> >> ?????o? ? ?oc???: (495) 649-86-27 >> >> ?????o? ? ?a???-????p??p??: (812) 313-23-91 >> >> ICQ: 590-644-122 >> ____________ >> >> >> how can I filter them to be deleted? >> >> thanks, >> >> marc >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
