> How much do you like Regex? > > Nobody wants to give you the direct answer because it's a fair bit of work > that can pose a risk to your legitimate email, and it's a sign of a wider > problem that probably wants fixing first. > > Fix the root cause rather than bandaging it up.
I thought it's just a small job to create a filter that filters out messages with a question mark. I wonder that this is SUCH a big task... strange... thanks anyway, marc > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Mercator GmbH > Sent: Friday, 27 November 2009 12:19 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] filtering spam > >> Sure, you probably would be able to filter on some generic properties >> of the emails. >> And since in your case you want to filter is all spam, I would advice >> on implementing a solution such as SpamAssasin >> [http://spamassassin.apache.org/] or so, which would include a header >> in any emails it considers as spam. Then you can easily create a >> postmaster filter on the contents of that header. > > Michiel, > > I cannot install SpamAssasin on the server. Just tell me, IS there a > way to create a filter in the postmaster to filter out the messages > with question marks? When I put in the question marks, they are > placeholders and ALL messages are filtered! > > There must be another way.. > > thanks, > > marc > >> >> HTH, >> >> ((enjoy)) >> - >> Michiel Beijen >> R&D >> >> OTRS AG >> Norsk-Data-Str 1. >> 61352 Bad Homburg >> Germany >> >> T: +31 (0) 6457 42418 >> F: +49 (0) 9421 56818-18 >> I: http://www.otrs.com/ >> >> Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial >> register: 10751, Tax ID: 003 240 >> 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André >> Mindermann (CEO), Martin Edenhofer >> >> CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS >> at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY >> >> >> >> >> On Wed, Nov 25, 2009 at 11:13 AM, Mercator GmbH <[email protected]> wrote: >>> Isn't there ANY way I just could create a filter in generic agent to >>> filter mails like this => >>> >>> ___________ >>> ?? ????? ? ??????? ????? ???????? - ?????? ???? ?????????, ? ??? >>> ?????????? ???????? ???? >>> ??????????? ?????? ? ???????? ???????????. >>> >>> ???? ???? ????, ??? ? ???????????. >>> >>> ?? ?????? ??????? ? ???????????? ???????. >>> >>> ?????o? ? ?oc???: (495) 649-86-27 >>> >>> ?????o? ? ?a???-????p??p??: (812) 313-23-91 >>> >>> ICQ: 590-644-122 >>> ____________ >>> >>> >>> Thanks, >>> >>> marc >>> >>> >>> 2009/11/23 Mercator GmbH <[email protected]>: >>>> Michiel, >>>> >>>> I have changed it to utf-8, but still the same messages with question >>>> marks.... >>>> >>>> any idea? >>>> >>>> It would be fine just to have these messages be filtered out. >>>> >>>> thanks, marc >>>> >>>> >>>> 2009/11/22 Mercator GmbH <[email protected]>: >>>>>> This is caused most probably by the fact that their character set is >>>>>> not supported by your OTRS setup. If you'd convert your setup to UTF-8 >>>>>> (see http://faq.otrs.org for details) then you won't have this issue >>>>>> any more. >>>>> >>>>> Hi Michiel, >>>>> >>>>> thanks. I have tried this now. However, I think then I will have >>>>> problems displaying german special characters, such as >>>>> "ü" + "ä". So far, I had iso-8859-1 in the config.pm. >>>>> >>>>> We'll see if this works. >>>>> >>>>> Otherwise, isn't there any way I could set up a filter so that >>>>> messages with many questions marks get deleted? >>>>> >>>>> thanks, >>>>> >>>>> marc >>>>> >>>>>> >>>>>> My experience is, that especially spammers send emails with the body >>>>>> encoded in other character sets than the headers indicate. I don't >>>>>> know why this is, there must be some reason behind it, but these mails >>>>>> will be extra tricky for OTRS to display correctly. >>>>>> >>>>>> If you receive mail from 'abroad', in different character sets, I'd >>>>>> recommend you to convert to utf-8. If you just process email from >>>>>> within your own organization, and you have control over the mail >>>>>> clients and settings used, then you could stick with your current >>>>>> character set. >>>>>> >>>>>> hope this helps, >>>>>> >>>>>> ((enjoy)) >>>>>> - >>>>>> Michiel Beijen >>>>>> R&D >>>>>> >>>>>> OTRS AG >>>>>> Norsk-Data-Str 1. >>>>>> 61352 Bad Homburg >>>>>> Deutschland >>>>>> >>>>>> T: +31 (0) 6457 42418 >>>>>> F: +49 (0) 9421 56818-18 >>>>>> I: http://www.otrs.com/ >>>>>> >>>>>> Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial >>>>>> register: 10751, Tax ID: 003 240 >>>>>> 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André >>>>>> Mindermann (CEO), Martin Edenhofer >>>>>> >>>>>> CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more >>>>>> about OTRS at booth no. 12 from Nov 24-25, 2009! >>>>>> >>>>>> >>>>>> >>>>>> On Fri, Nov 20, 2009 at 1:50 PM, Mercator GmbH <[email protected]> wrote: >>>>>>> Hi there, >>>>>>> >>>>>>> I have MANY messages with only question marks. HOW can I filter them >>>>>>> with the generic agent? >>>>>>> >>>>>>> When inserting a question mark, it filters ALL messages!! >>>>>>> >>>>>>> The mails are like this one: >>>>>>> >>>>>>> ___________ >>>>>>> ?? ????? ? ??????? ????? ???????? - ?????? ???? ?????????, ? ??? >>>>>>> ?????????? ???????? ???? >>>>>>> ??????????? ?????? ? ???????? ???????????. >>>>>>> >>>>>>> ???? ???? ????, ??? ? ???????????. >>>>>>> >>>>>>> ?? ?????? ??????? ? ???????????? ???????. >>>>>>> >>>>>>> ?????o? ? ?oc???: (495) 649-86-27 >>>>>>> >>>>>>> ?????o? ? ?a???-????p??p??: (812) 313-23-91 >>>>>>> >>>>>>> ICQ: 590-644-122 >>>>>>> ____________ >>>>>>> >>>>>>> >>>>>>> how can I filter them to be deleted? >>>>>>> >>>>>>> thanks, >>>>>>> >>>>>>> marc >>>>>>> --------------------------------------------------------------------- >>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>> >>>>>>> NEW! 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