Hi Marc, Sure, you probably would be able to filter on some generic properties of the emails. And since in your case you want to filter is all spam, I would advice on implementing a solution such as SpamAssasin [http://spamassassin.apache.org/] or so, which would include a header in any emails it considers as spam. Then you can easily create a postmaster filter on the contents of that header.
HTH, ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY On Wed, Nov 25, 2009 at 11:13 AM, Mercator GmbH <[email protected]> wrote: > Isn't there ANY way I just could create a filter in generic agent to > filter mails like this => > > ___________ > ?? ????? ? ??????? ????? ???????? - ?????? ???? ?????????, ? ??? > ?????????? ???????? ???? > ??????????? ?????? ? ???????? ???????????. > > ???? ???? ????, ??? ? ???????????. > > ?? ?????? ??????? ? ???????????? ???????. > > ?????o? ? ?oc???: (495) 649-86-27 > > ?????o? ? ?a???-????p??p??: (812) 313-23-91 > > ICQ: 590-644-122 > ____________ > > > Thanks, > > marc > > > 2009/11/23 Mercator GmbH <[email protected]>: >> Michiel, >> >> I have changed it to utf-8, but still the same messages with question >> marks.... >> >> any idea? >> >> It would be fine just to have these messages be filtered out. >> >> thanks, marc >> >> >> 2009/11/22 Mercator GmbH <[email protected]>: >>>> This is caused most probably by the fact that their character set is >>>> not supported by your OTRS setup. If you'd convert your setup to UTF-8 >>>> (see http://faq.otrs.org for details) then you won't have this issue >>>> any more. >>> >>> Hi Michiel, >>> >>> thanks. I have tried this now. However, I think then I will have >>> problems displaying german special characters, such as >>> "ü" + "ä". So far, I had iso-8859-1 in the config.pm. >>> >>> We'll see if this works. >>> >>> Otherwise, isn't there any way I could set up a filter so that >>> messages with many questions marks get deleted? >>> >>> thanks, >>> >>> marc >>> >>>> >>>> My experience is, that especially spammers send emails with the body >>>> encoded in other character sets than the headers indicate. I don't >>>> know why this is, there must be some reason behind it, but these mails >>>> will be extra tricky for OTRS to display correctly. >>>> >>>> If you receive mail from 'abroad', in different character sets, I'd >>>> recommend you to convert to utf-8. If you just process email from >>>> within your own organization, and you have control over the mail >>>> clients and settings used, then you could stick with your current >>>> character set. >>>> >>>> hope this helps, >>>> >>>> ((enjoy)) >>>> - >>>> Michiel Beijen >>>> R&D >>>> >>>> OTRS AG >>>> Norsk-Data-Str 1. >>>> 61352 Bad Homburg >>>> Deutschland >>>> >>>> T: +31 (0) 6457 42418 >>>> F: +49 (0) 9421 56818-18 >>>> I: http://www.otrs.com/ >>>> >>>> Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial >>>> register: 10751, Tax ID: 003 240 >>>> 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André >>>> Mindermann (CEO), Martin Edenhofer >>>> >>>> CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more >>>> about OTRS at booth no. 12 from Nov 24-25, 2009! >>>> >>>> >>>> >>>> On Fri, Nov 20, 2009 at 1:50 PM, Mercator GmbH <[email protected]> wrote: >>>>> Hi there, >>>>> >>>>> I have MANY messages with only question marks. HOW can I filter them >>>>> with the generic agent? >>>>> >>>>> When inserting a question mark, it filters ALL messages!! >>>>> >>>>> The mails are like this one: >>>>> >>>>> ___________ >>>>> ?? ????? ? ??????? ????? ???????? - ?????? ???? ?????????, ? ??? >>>>> ?????????? ???????? ???? >>>>> ??????????? ?????? ? ???????? ???????????. >>>>> >>>>> ???? ???? ????, ??? ? ???????????. >>>>> >>>>> ?? ?????? ??????? ? ???????????? ???????. >>>>> >>>>> ?????o? ? ?oc???: (495) 649-86-27 >>>>> >>>>> ?????o? ? ?a???-????p??p??: (812) 313-23-91 >>>>> >>>>> ICQ: 590-644-122 >>>>> ____________ >>>>> >>>>> >>>>> how can I filter them to be deleted? >>>>> >>>>> thanks, >>>>> >>>>> marc >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>>> NEW! 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