>>>> Use a generic agent for that. But be aware that users might ask questions containing a question mark :) <<<<
Ralf, this is what I am asking for days now!!! HOW to use the generic agent??? When I put just question marks in it, I think these are placeholders for other letters. Or not? Nobody could explain me how to do this with the generic agent... thanks, marc 2009/12/1 Ralf Hildebrandt <[email protected]>: > * Mercator GmbH <[email protected]>: >> > How much do you like Regex? >> > >> > Nobody wants to give you the direct answer because it's a fair bit of work >> > that can pose a risk to your legitimate email, and it's a sign of a wider >> > problem that probably wants fixing first. >> > >> > Fix the root cause rather than bandaging it up. >> >> >> I thought it's just a small job to create a filter that filters out >> messages with a question mark. I wonder that this is SUCH a big >> task... > > Use a generic agent for that. > But be aware that users might ask questions containing a question mark > :) > > -- > Ralf Hildebrandt > Geschäftsbereich IT | Abteilung Netzwerk > Charité - Universitätsmedizin Berlin > Campus Benjamin Franklin > Hindenburgdamm 30 | D-12203 Berlin > Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 > [email protected] | http://www.charite.de > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
