Michiel, I have changed it to utf-8, but still the same messages with question marks....
any idea? It would be fine just to have these messages be filtered out. thanks, marc 2009/11/22 Mercator GmbH <[email protected]>: >> This is caused most probably by the fact that their character set is >> not supported by your OTRS setup. If you'd convert your setup to UTF-8 >> (see http://faq.otrs.org for details) then you won't have this issue >> any more. > > Hi Michiel, > > thanks. I have tried this now. However, I think then I will have > problems displaying german special characters, such as > "ü" + "ä". So far, I had iso-8859-1 in the config.pm. > > We'll see if this works. > > Otherwise, isn't there any way I could set up a filter so that > messages with many questions marks get deleted? > > thanks, > > marc > >> >> My experience is, that especially spammers send emails with the body >> encoded in other character sets than the headers indicate. I don't >> know why this is, there must be some reason behind it, but these mails >> will be extra tricky for OTRS to display correctly. >> >> If you receive mail from 'abroad', in different character sets, I'd >> recommend you to convert to utf-8. If you just process email from >> within your own organization, and you have control over the mail >> clients and settings used, then you could stick with your current >> character set. >> >> hope this helps, >> >> ((enjoy)) >> - >> Michiel Beijen >> R&D >> >> OTRS AG >> Norsk-Data-Str 1. >> 61352 Bad Homburg >> Deutschland >> >> T: +31 (0) 6457 42418 >> F: +49 (0) 9421 56818-18 >> I: http://www.otrs.com/ >> >> Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial >> register: 10751, Tax ID: 003 240 >> 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André >> Mindermann (CEO), Martin Edenhofer >> >> CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more >> about OTRS at booth no. 12 from Nov 24-25, 2009! >> >> >> >> On Fri, Nov 20, 2009 at 1:50 PM, Mercator GmbH <[email protected]> wrote: >>> Hi there, >>> >>> I have MANY messages with only question marks. HOW can I filter them >>> with the generic agent? >>> >>> When inserting a question mark, it filters ALL messages!! >>> >>> The mails are like this one: >>> >>> ___________ >>> ?? ????? ? ??????? ????? ???????? - ?????? ???? ?????????, ? ??? >>> ?????????? ???????? ???? >>> ??????????? ?????? ? ???????? ???????????. >>> >>> ???? ???? ????, ??? ? ???????????. >>> >>> ?? ?????? ??????? ? ???????????? ???????. >>> >>> ?????o? ? ?oc???: (495) 649-86-27 >>> >>> ?????o? ? ?a???-????p??p??: (812) 313-23-91 >>> >>> ICQ: 590-644-122 >>> ____________ >>> >>> >>> how can I filter them to be deleted? >>> >>> thanks, >>> >>> marc >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
