Yes I have several defined for different groups/queues. Email is making it in, but i currently am randomly receiving these errors as output from the cron job. At this point i just want to know if there are emails not making it in when this occurs or if there is any logging happening(or that can be turned on) for each piece of mail coming in and whether it made it in or not. if i could even figure out which email is causing it then i'd have more to go on...
I can't push otrs into production if it's going to miss emails. Thanks, Calvin On Mon, Feb 15, 2010 at 4:22 AM, Sourabh Sarwate <[email protected]>wrote: > Hi Calvin, > > Have you configured the mail id in admin area ->System -> Email Address. > If not define there and check it again. > > > Regards > Sourabh Sarwate > > On Mon, Feb 15, 2010 at 8:46 AM, Calvin Schmidt > <[email protected]>wrote: > >> Any idea what this is? Does this indicate that mail is not making it into >> the ticketing system? >> >> -----Original Message----- >> From: Cron Daemon [mailto:[email protected]] >> Sent: Monday, February 15, 2010 1:00 AM >> To: [email protected] >> Subject: Cron <r...@sunprdotrshd> /opt/otrs/bin/PostMasterMailbox.pl >> >> /dev/null >> >> ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 >> 2010 >> >> Message: Found no ID for 3! >> >> Traceback (18350): >> Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821 >> Module: Kernel::System::Ticket::GetSubscribedUserIDsByQueueID >> (v1.416.2.8) Line: 3209 >> Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) >> Line: 378 >> Module: Kernel::System::PostMaster::NewTicket::Run (v1.75) Line: 245 >> Module: Kernel::System::PostMaster::Run (v1.83) Line: 351 >> Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153 >> Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 >> Module: main::Fetch (v1.10) Line: 181 >> Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94 >> >> ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 >> 2010 >> >> Message: Found no ID for 3! >> >> Traceback (18350): >> Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821 >> Module: Kernel::System::Ticket::Article::ArticleGet (v1.232.2.1) Line: >> 1762 >> Module: >> Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck::Run (v1.4) >> Line: 47 >> Module: Kernel::System::PostMaster::Run (v1.83) Line: 387 >> Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153 >> Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 >> Module: main::Fetch (v1.10) Line: 181 >> Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94 >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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