I think i found the issue. I was also seeing this same error show up in the /var/log/messages log when i tried to change the a queue named "Junk", not sure if this is a default queue or was setup before i took over. It wouldn't let populate the change form.
looking at the sql being run, it turns out it was pointing to a non-existant system address. manually updating the system_address_id field of this queue to an active system address id seems to have fixed the issue. On Tue, Feb 16, 2010 at 10:54 AM, Calvin Schmidt <[email protected]>wrote: > i checked right within mysql with a "select id,name from queue". All ids > are sequential and accounted for(aka no queue entries have been manually > deleted). Userids where checked the same way > > > > On Tue, Feb 16, 2010 at 10:29 AM, David Holder <[email protected]>wrote: > >> Can you confirm the queue number by running "SELECT * FROM queue" in the >> SQL Box section in the Admin section of OTRS. >> >> >> On Tue, Feb 16, 2010 at 3:15 PM, Calvin Schmidt <[email protected] >> > wrote: >> >>> "Junk" all queue ids are sequential and accounted for. (I inherited this >>> partially setup so I'm not too sure what may have occurred prior) >>> >>> >>> >>> >>> On Tue, Feb 16, 2010 at 12:34 AM, James Morgan < >>> [email protected]> wrote: >>> >>>> Okay, on second thought what about Queues? What is Queue ID 3? >>>> >>>> >>>> >>>> *From:* [email protected] [mailto:[email protected]] *On Behalf >>>> Of *Calvin Schmidt >>>> *Sent:* Tuesday, 16 February 2010 4:18 PM >>>> >>>> *To:* User questions and discussions about OTRS. >>>> *Subject:* Re: [otrs] Getting this error when it's checking >>>> theincomingmailbox... >>>> >>>> >>>> >>>> Nope, user ids are sequential, all are present. am using LDAP for >>>> authenticating both customers and agents to our domain. >>>> >>>> On Mon, Feb 15, 2010 at 10:05 PM, James Morgan < >>>> [email protected]> wrote: >>>> >>>> Deleted any users from the database lately? >>>> >>>> >>>> >>>> *From:* [email protected] [mailto:[email protected]] *On Behalf >>>> Of *Calvin Schmidt >>>> *Sent:* Tuesday, 16 February 2010 1:42 PM >>>> *To:* User questions and discussions about OTRS. >>>> *Subject:* Re: [otrs] Getting this error when it's checking the >>>> incomingmailbox... >>>> >>>> >>>> >>>> Yes I have several defined for different groups/queues. Email is making >>>> it in, but i currently am randomly receiving these errors as output from >>>> the >>>> cron job. At this point i just want to know if there are emails not making >>>> it in when this occurs or if there is any logging happening(or that can be >>>> turned on) for each piece of mail coming in and whether it made it in or >>>> not. if i could even figure out which email is causing it then i'd have >>>> more >>>> to go on... >>>> >>>> I can't push otrs into production if it's going to miss emails. >>>> >>>> Thanks, >>>> Calvin >>>> >>>> On Mon, Feb 15, 2010 at 4:22 AM, Sourabh Sarwate <[email protected]> >>>> wrote: >>>> >>>> Hi Calvin, >>>> >>>> Have you configured the mail id in admin area ->System -> Email >>>> Address. If not define there and check it again. >>>> >>>> >>>> Regards >>>> Sourabh Sarwate >>>> >>>> On Mon, Feb 15, 2010 at 8:46 AM, Calvin Schmidt < >>>> [email protected]> wrote: >>>> >>>> Any idea what this is? Does this indicate that mail is not making it >>>> into the ticketing system? >>>> >>>> -----Original Message----- >>>> From: Cron Daemon [mailto:[email protected]] >>>> Sent: Monday, February 15, 2010 1:00 AM >>>> To: [email protected] >>>> Subject: Cron <r...@sunprdotrshd> /opt/otrs/bin/PostMasterMailbox.pl >> >>>> /dev/null >>>> >>>> ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 >>>> 2010 >>>> >>>> Message: Found no ID for 3! >>>> >>>> Traceback (18350): >>>> Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821 >>>> Module: Kernel::System::Ticket::GetSubscribedUserIDsByQueueID >>>> (v1.416.2.8) Line: 3209 >>>> Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) >>>> Line: 378 >>>> Module: Kernel::System::PostMaster::NewTicket::Run (v1.75) Line: 245 >>>> Module: Kernel::System::PostMaster::Run (v1.83) Line: 351 >>>> Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153 >>>> Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: >>>> 380 >>>> Module: main::Fetch (v1.10) Line: 181 >>>> Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94 >>>> >>>> ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 >>>> 2010 >>>> >>>> Message: Found no ID for 3! >>>> >>>> Traceback (18350): >>>> Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821 >>>> Module: Kernel::System::Ticket::Article::ArticleGet (v1.232.2.1) >>>> Line: 1762 >>>> Module: >>>> Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck::Run (v1.4) >>>> Line: 47 >>>> Module: Kernel::System::PostMaster::Run (v1.83) Line: 387 >>>> Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153 >>>> Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: >>>> 380 >>>> Module: main::Fetch (v1.10) Line: 181 >>>> Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94 >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>>> NEW! 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