Can you confirm the queue number by running "SELECT * FROM queue" in the SQL Box section in the Admin section of OTRS.
On Tue, Feb 16, 2010 at 3:15 PM, Calvin Schmidt <[email protected]>wrote: > "Junk" all queue ids are sequential and accounted for. (I inherited this > partially setup so I'm not too sure what may have occurred prior) > > > > > On Tue, Feb 16, 2010 at 12:34 AM, James Morgan <[email protected] > > wrote: > >> Okay, on second thought what about Queues? What is Queue ID 3? >> >> >> >> *From:* [email protected] [mailto:[email protected]] *On Behalf >> Of *Calvin Schmidt >> *Sent:* Tuesday, 16 February 2010 4:18 PM >> >> *To:* User questions and discussions about OTRS. >> *Subject:* Re: [otrs] Getting this error when it's checking >> theincomingmailbox... >> >> >> >> Nope, user ids are sequential, all are present. am using LDAP for >> authenticating both customers and agents to our domain. >> >> On Mon, Feb 15, 2010 at 10:05 PM, James Morgan < >> [email protected]> wrote: >> >> Deleted any users from the database lately? >> >> >> >> *From:* [email protected] [mailto:[email protected]] *On Behalf >> Of *Calvin Schmidt >> *Sent:* Tuesday, 16 February 2010 1:42 PM >> *To:* User questions and discussions about OTRS. >> *Subject:* Re: [otrs] Getting this error when it's checking the >> incomingmailbox... >> >> >> >> Yes I have several defined for different groups/queues. Email is making it >> in, but i currently am randomly receiving these errors as output from the >> cron job. At this point i just want to know if there are emails not making >> it in when this occurs or if there is any logging happening(or that can be >> turned on) for each piece of mail coming in and whether it made it in or >> not. if i could even figure out which email is causing it then i'd have more >> to go on... >> >> I can't push otrs into production if it's going to miss emails. >> >> Thanks, >> Calvin >> >> On Mon, Feb 15, 2010 at 4:22 AM, Sourabh Sarwate <[email protected]> >> wrote: >> >> Hi Calvin, >> >> Have you configured the mail id in admin area ->System -> Email >> Address. If not define there and check it again. >> >> >> Regards >> Sourabh Sarwate >> >> On Mon, Feb 15, 2010 at 8:46 AM, Calvin Schmidt <[email protected]> >> wrote: >> >> Any idea what this is? Does this indicate that mail is not making it >> into the ticketing system? >> >> -----Original Message----- >> From: Cron Daemon [mailto:[email protected]] >> Sent: Monday, February 15, 2010 1:00 AM >> To: [email protected] >> Subject: Cron <r...@sunprdotrshd> /opt/otrs/bin/PostMasterMailbox.pl >> >> /dev/null >> >> ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 >> 2010 >> >> Message: Found no ID for 3! >> >> Traceback (18350): >> Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821 >> Module: Kernel::System::Ticket::GetSubscribedUserIDsByQueueID >> (v1.416.2.8) Line: 3209 >> Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) >> Line: 378 >> Module: Kernel::System::PostMaster::NewTicket::Run (v1.75) Line: 245 >> Module: Kernel::System::PostMaster::Run (v1.83) Line: 351 >> Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153 >> Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 >> Module: main::Fetch (v1.10) Line: 181 >> Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94 >> >> ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 >> 2010 >> >> Message: Found no ID for 3! >> >> Traceback (18350): >> Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821 >> Module: Kernel::System::Ticket::Article::ArticleGet (v1.232.2.1) Line: >> 1762 >> Module: >> Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck::Run (v1.4) >> Line: 47 >> Module: Kernel::System::PostMaster::Run (v1.83) Line: 387 >> Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153 >> Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 >> Module: main::Fetch (v1.10) Line: 181 >> Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94 >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! 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