"Junk" all queue ids are sequential and accounted for. (I inherited this partially setup so I'm not too sure what may have occurred prior)
On Tue, Feb 16, 2010 at 12:34 AM, James Morgan <[email protected]>wrote: > Okay, on second thought what about Queues? What is Queue ID 3? > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Calvin Schmidt > *Sent:* Tuesday, 16 February 2010 4:18 PM > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Getting this error when it's checking > theincomingmailbox... > > > > Nope, user ids are sequential, all are present. am using LDAP for > authenticating both customers and agents to our domain. > > On Mon, Feb 15, 2010 at 10:05 PM, James Morgan <[email protected]> > wrote: > > Deleted any users from the database lately? > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Calvin Schmidt > *Sent:* Tuesday, 16 February 2010 1:42 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Getting this error when it's checking the > incomingmailbox... > > > > Yes I have several defined for different groups/queues. Email is making it > in, but i currently am randomly receiving these errors as output from the > cron job. At this point i just want to know if there are emails not making > it in when this occurs or if there is any logging happening(or that can be > turned on) for each piece of mail coming in and whether it made it in or > not. if i could even figure out which email is causing it then i'd have more > to go on... > > I can't push otrs into production if it's going to miss emails. > > Thanks, > Calvin > > On Mon, Feb 15, 2010 at 4:22 AM, Sourabh Sarwate <[email protected]> > wrote: > > Hi Calvin, > > Have you configured the mail id in admin area ->System -> Email Address. > If not define there and check it again. > > > Regards > Sourabh Sarwate > > On Mon, Feb 15, 2010 at 8:46 AM, Calvin Schmidt <[email protected]> > wrote: > > Any idea what this is? Does this indicate that mail is not making it into > the ticketing system? > > -----Original Message----- > From: Cron Daemon [mailto:[email protected]] > Sent: Monday, February 15, 2010 1:00 AM > To: [email protected] > Subject: Cron <r...@sunprdotrshd> /opt/otrs/bin/PostMasterMailbox.pl >> > /dev/null > > ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 > 2010 > > Message: Found no ID for 3! > > Traceback (18350): > Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821 > Module: Kernel::System::Ticket::GetSubscribedUserIDsByQueueID > (v1.416.2.8) Line: 3209 > Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) > Line: 378 > Module: Kernel::System::PostMaster::NewTicket::Run (v1.75) Line: 245 > Module: Kernel::System::PostMaster::Run (v1.83) Line: 351 > Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153 > Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 > Module: main::Fetch (v1.10) Line: 181 > Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94 > > ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 > 2010 > > Message: Found no ID for 3! > > Traceback (18350): > Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821 > Module: Kernel::System::Ticket::Article::ArticleGet (v1.232.2.1) Line: > 1762 > Module: > Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck::Run (v1.4) > Line: 47 > Module: Kernel::System::PostMaster::Run (v1.83) Line: 387 > Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153 > Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 > Module: main::Fetch (v1.10) Line: 181 > Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94 > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! 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