i checked right within mysql with a "select id,name from queue". All ids are sequential and accounted for(aka no queue entries have been manually deleted). Userids where checked the same way
On Tue, Feb 16, 2010 at 10:29 AM, David Holder <[email protected]>wrote: > Can you confirm the queue number by running "SELECT * FROM queue" in the > SQL Box section in the Admin section of OTRS. > > > On Tue, Feb 16, 2010 at 3:15 PM, Calvin Schmidt > <[email protected]>wrote: > >> "Junk" all queue ids are sequential and accounted for. (I inherited this >> partially setup so I'm not too sure what may have occurred prior) >> >> >> >> >> On Tue, Feb 16, 2010 at 12:34 AM, James Morgan < >> [email protected]> wrote: >> >>> Okay, on second thought what about Queues? What is Queue ID 3? >>> >>> >>> >>> *From:* [email protected] [mailto:[email protected]] *On Behalf >>> Of *Calvin Schmidt >>> *Sent:* Tuesday, 16 February 2010 4:18 PM >>> >>> *To:* User questions and discussions about OTRS. >>> *Subject:* Re: [otrs] Getting this error when it's checking >>> theincomingmailbox... >>> >>> >>> >>> Nope, user ids are sequential, all are present. am using LDAP for >>> authenticating both customers and agents to our domain. >>> >>> On Mon, Feb 15, 2010 at 10:05 PM, James Morgan < >>> [email protected]> wrote: >>> >>> Deleted any users from the database lately? >>> >>> >>> >>> *From:* [email protected] [mailto:[email protected]] *On Behalf >>> Of *Calvin Schmidt >>> *Sent:* Tuesday, 16 February 2010 1:42 PM >>> *To:* User questions and discussions about OTRS. >>> *Subject:* Re: [otrs] Getting this error when it's checking the >>> incomingmailbox... >>> >>> >>> >>> Yes I have several defined for different groups/queues. Email is making >>> it in, but i currently am randomly receiving these errors as output from the >>> cron job. At this point i just want to know if there are emails not making >>> it in when this occurs or if there is any logging happening(or that can be >>> turned on) for each piece of mail coming in and whether it made it in or >>> not. if i could even figure out which email is causing it then i'd have more >>> to go on... >>> >>> I can't push otrs into production if it's going to miss emails. >>> >>> Thanks, >>> Calvin >>> >>> On Mon, Feb 15, 2010 at 4:22 AM, Sourabh Sarwate <[email protected]> >>> wrote: >>> >>> Hi Calvin, >>> >>> Have you configured the mail id in admin area ->System -> Email >>> Address. If not define there and check it again. >>> >>> >>> Regards >>> Sourabh Sarwate >>> >>> On Mon, Feb 15, 2010 at 8:46 AM, Calvin Schmidt < >>> [email protected]> wrote: >>> >>> Any idea what this is? Does this indicate that mail is not making it >>> into the ticketing system? >>> >>> -----Original Message----- >>> From: Cron Daemon [mailto:[email protected]] >>> Sent: Monday, February 15, 2010 1:00 AM >>> To: [email protected] >>> Subject: Cron <r...@sunprdotrshd> /opt/otrs/bin/PostMasterMailbox.pl >> >>> /dev/null >>> >>> ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 >>> 2010 >>> >>> Message: Found no ID for 3! >>> >>> Traceback (18350): >>> Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821 >>> Module: Kernel::System::Ticket::GetSubscribedUserIDsByQueueID >>> (v1.416.2.8) Line: 3209 >>> Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) >>> Line: 378 >>> Module: Kernel::System::PostMaster::NewTicket::Run (v1.75) Line: 245 >>> Module: Kernel::System::PostMaster::Run (v1.83) Line: 351 >>> Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153 >>> Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 >>> Module: main::Fetch (v1.10) Line: 181 >>> Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94 >>> >>> ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 >>> 2010 >>> >>> Message: Found no ID for 3! >>> >>> Traceback (18350): >>> Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821 >>> Module: Kernel::System::Ticket::Article::ArticleGet (v1.232.2.1) Line: >>> 1762 >>> Module: >>> Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck::Run (v1.4) >>> Line: 47 >>> Module: Kernel::System::PostMaster::Run (v1.83) Line: 387 >>> Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153 >>> Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 >>> Module: main::Fetch (v1.10) Line: 181 >>> Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94 >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! 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