I change the Ticket::StorageModule to ArticleStorageFS, then I check the C:\otrs\var\article. the file is created truly and I can open it on server but when I download that from OTRS, the file is corrupted.
On Sat, Feb 12, 2011 at 16:20, masood ramezani <[email protected]>wrote: > i am working on OTRS 2.4.9, and right now i'm trying to implement the file > attachment.. here's my problem: > > > after I attach a file to a ticket (successfully; because I can see it in > Article_Attachment table in the DB) and send it, when I want to check the > ticket and download the attached file, the content of the downloaded file is > corrupted... for example, if I attach a pdf file, the files is like a clean > sheet when I download it... or if I attach an Excel file, I can't check the > content of the file and there's message about the file being corrupted. > > > any advice would be appreciated. thx. >
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