Dear Masood, On 14.02.2011, at 07:09, masood ramezani wrote:
> I change the Ticket::StorageModule to ArticleStorageFS, then I check the > C:\otrs\var\article. the file is created truly and I can open it on server > but when I download that from OTRS, the file is corrupted. > > On Sat, Feb 12, 2011 at 16:20, masood ramezani <[email protected]> > wrote: > i am working on OTRS 2.4.9, and right now i'm trying to implement the file > attachment.. here's my problem: > > > after I attach a file to a ticket (successfully; because I can see it in > Article_Attachment table in the DB) and send it, when I want to check the > ticket and download the attached file, the content of the downloaded file is > corrupted... for example, if I attach a pdf file, the files is like a clean > sheet when I download it... or if I attach an Excel file, I can't check the > content of the file and there's message about the file being corrupted. > > > any advice would be appreciated. thx. > can you double check your CharSet configuration please? OTRS 3.0 should be used with UTF8 only! Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
