Dear Masood, are there any error messages in the log files?
On 14.02.2011, at 09:23, masood ramezani wrote: > I have OTRS 2.4.9 and my charset is UTF-8. I should say that this problem is > not occur for text files. — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
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