Hello Nils I have OTRS 2.4.9 and my charset is UTF-8. I should say that this problem is not occur for text files.
On Mon, Feb 14, 2011 at 11:35, Nils Leideck <[email protected]> wrote: > Dear Masood, > > On 14.02.2011, at 07:09, masood ramezani wrote: > > I change the Ticket::StorageModule to ArticleStorageFS, then I check the > C:\otrs\var\article. the file is created truly and I can open it on server > but when I download that from OTRS, the file is corrupted. > > On Sat, Feb 12, 2011 at 16:20, masood ramezani > <[email protected]>wrote: > >> i am working on OTRS 2.4.9, and right now i'm trying to implement the file >> attachment.. here's my problem: >> >> >> after I attach a file to a ticket (successfully; because I can see it in >> Article_Attachment table in the DB) and send it, when I want to check the >> ticket and download the attached file, the content of the downloaded file is >> corrupted... for example, if I attach a pdf file, the files is like a clean >> sheet when I download it... or if I attach an Excel file, I can't check the >> content of the file and there's message about the file being corrupted. >> >> >> any advice would be appreciated. thx. >> > > > can you double check your CharSet configuration please? > OTRS 3.0 should be used with UTF8 only! > > Cheers, Nils > > — > Nils Leideck > Senior Consultant > > http://webint.cryptonode.de / a Fractal project > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
