Dear Muhammad, On 02.04.2011, at 05:09, Muhammad El-Sergani wrote:
> When replying to tickets, using OTRS 3, the system automatically adds: > > 03/24/2011 18:12 - XYZ wrote: > > Is there no way to edit this, to include full details, such as those provided > when replying using MS Office Outlook for example? you should have a look into SysConfig -> Ticket -> Frontend::Agent::ViewCompose, there you can define the ResponseFormat. Maybe you can just modify the style here to fit your needs. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
