Hi Muhammad, SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose -> ResponseFormat
Cheers, Nils On 09.04.2011, at 09:49, Muhammad El-Sergani wrote: > Hi Nils, > Could you please tell me where that is? > > On Sunday, April 3, 2011, Nils Leideck <[email protected]> wrote: >> Dear Muhammad, >> I ata least can tell you that the Subject is available in the >> QData{“Subject”} variable.You have to try and error with the other details. >> On 03.04.2011, at 11:33, Muhammad El-Sergani wrote: >> Well, I checked that but couldn't reach anything, I couldn't find where to >> include the required style. >> >> This is what the system uses in its replies: >> >> "04/02/2011 08:47 - Muhammad El-Sergani wrote:" >> >> And I would like it to reply using the following header: >> >> -------- Original Message --------Subject: Re: Original TTFrom: XXX >> <[email protected]>To: YYY <[email protected]>CC: ZZZ <[email protected]>Date: 17/3/2011 >> 3:10 PM >> >> Is that possible, or can you provide any means to do so? >> That would be very much appreciated. >> Cheers, Nils >> >> -- >> Nils Leideckhttp://webint.cryptonode.de / a Fractal project >> >> >> > > -- > > Thanks and Best Regards, > Muhammad El-Sergani. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
