I've been experimenting with the fields, and basically, this is what I've
been able to reach:
- $QData{"OrigFrom"} -- places the original From part, name and email
- $QData{"To"} -- places the current To part, name and email
- $QData{"OrigTo"} -- gets nothing...
Could anyone help with this please?
Thanks and Best Regards,
Muhammad El-Sergani.
On Sat, Apr 9, 2011 at 2:39 PM, Muhammad El-Sergani <[email protected]>wrote:
> Thanks Nils,
>
> Would it be too much if I ask for the editable variables for this?
> I'm trying hard to check for that, but to no avail.
>
> Any help or pointers would be very highly appreciated.
>
>
> Thanks and Best Regards,
> Muhammad El-Sergani.
>
>
>
> On Sat, Apr 9, 2011 at 2:14 PM, Nils Leideck <[email protected]>wrote:
>
>> Hi Muhammad,
>>
>> SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose ->
>> ResponseFormat
>>
>> Cheers, Nils
>>
>> On 09.04.2011, at 09:49, Muhammad El-Sergani wrote:
>>
>> > Hi Nils,
>> > Could you please tell me where that is?
>> >
>> > On Sunday, April 3, 2011, Nils Leideck <[email protected]> wrote:
>> >> Dear Muhammad,
>> >> I ata least can tell you that the Subject is available in the
>> QData{“Subject”} variable.You have to try and error with the other details.
>> >> On 03.04.2011, at 11:33, Muhammad El-Sergani wrote:
>> >> Well, I checked that but couldn't reach anything, I couldn't find where
>> to include the required style.
>> >>
>> >> This is what the system uses in its replies:
>> >>
>> >> "04/02/2011 08:47 - Muhammad El-Sergani wrote:"
>> >>
>> >> And I would like it to reply using the following header:
>> >>
>> >> -------- Original Message --------Subject: Re: Original TTFrom: XXX <
>> [email protected]>To: YYY <[email protected]>CC: ZZZ <[email protected]>Date: 17/3/2011
>> 3:10 PM
>> >>
>> >> Is that possible, or can you provide any means to do so?
>> >> That would be very much appreciated.
>> >> Cheers, Nils
>> >>
>> >> --
>> >> Nils Leideckhttp://webint.cryptonode.de / a Fractal project
>> >>
>> >>
>> >>
>> >
>> > --
>> >
>> > Thanks and Best Regards,
>> > Muhammad El-Sergani.
>> > ---------------------------------------------------------------------
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>>
>> --
>> Nils Leideck
>> http://webint.cryptonode.de / a Fractal project
>>
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>
>
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