Thanks Nils, Well, I checked that but couldn't reach anything, I couldn't find where to include the required style.
This is what the system uses in its replies: "04/02/2011 08:47 - Muhammad El-Sergani wrote:" And I would like it to reply using the following header: -------- Original Message -------- Subject: Re: Original TT From: XXX <[email protected]> To: YYY <[email protected]> CC: ZZZ <[email protected]> Date: 17/3/2011 3:10 PM Is that possible, or can you provide any means to do so? That would be very much appreciated. Thanks and Best Regards, Muhammad El-Sergani. On Sat, Apr 2, 2011 at 2:44 PM, Nils Leideck <[email protected]>wrote: > Dear Muhammad, > > On 02.04.2011, at 05:09, Muhammad El-Sergani wrote: > > > When replying to tickets, using OTRS 3, the system automatically adds: > > > > 03/24/2011 18:12 - XYZ wrote: > > > > Is there no way to edit this, to include full details, such as those > provided when replying using MS Office Outlook for example? > > you should have a look into SysConfig -> Ticket -> > Frontend::Agent::ViewCompose, there you can define the ResponseFormat. Maybe > you can just modify the style here to fit your needs. > > Cheers, Nils > > -- > Nils Leideck > http://webint.cryptonode.de / a Fractal project > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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