Hello Gerald,
Well, I created a new "Auto Responses <-> Queues" with auto reply
type. I suppose the customers that created new tickets should receive an
answer, regardless of the email address registered in the customer account
(single or group). It should work, dont you think?
Regards,
-------------------------------
Carlos Eduardo Ribas
2012/9/4 Gerald Young <[email protected]>
> You are dispatching by To: instead of Queue (Admin, PostMaster Mail
> Accounts)
> A Queue has a single System Address.
> That Queue has the autoreply, and the "default" Queue (in SysConfig,
> "Raw"?) does not.
>
> On Tue, Sep 4, 2012 at 8:11 AM, Carlos Ribas <[email protected]> wrote:
>
>> Hello all,
>>
>> I set up my system to automatically respond to the customer when a
>> new ticket is created. It works if the customer uses its own email (eg
>> [email protected]), but it does not work using a group of email (eg
>> [email protected] or [email protected]).
>>
>> I can´t understand what happens. Anybody knows why I can´t use group
>> of email?
>>
>> Best regards,
>>
>> -------------------------------
>> Carlos Eduardo Ribas
>>
>>
>>
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>
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