Hello all,
I set up my system to automatically respond to the customer when a new
ticket is created. It works if the customer uses its own email (eg
[email protected]<mailto:[email protected]>), but it does not work using
a group of email (eg [email protected]<mailto:[email protected]> or
[email protected]<mailto:[email protected]>).
I can´t understand what happens. Anybody knows why I can´t use group of
email?
I don't understand what you're trying to do. From what you've told us, you've
set up OTRS and given customers accounts. If the customer has an account and
they use [email protected]<mailto:[email protected]>, it works as
expected. So far, well and good. The From: line is the customer's ID, correct?.
Does [email protected]<mailto:[email protected]> exist as a OTRS user, or have
you implemented something that does a lookup of
*@company.com<mailto:*@company.com> and assigns it to the appropriate OTRS user?
If not, what do you *want* OTRS to do?
I think we need a little more idea of what you're trying to accomplish.
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