Hello Steven, OTRS says the email was sent:
Thu Sep 6 16:29:38 2012 notice OTRS-CGI-0 Sent auto response (SendAutoReply) for Ticket [20120906024] (TicketID=136, ArticleID=254) to 'Customer client <[email protected]>'. Thu Sep 6 16:29:38 2012 noticeOTRS-CGI-0Sent email to 'Customer client < [email protected]>' from 'My company <[email protected]>'. HistoryType => SendAutoReply, Subject => [Ticket#20120906024] RE: teste; Looking at "sent mail" from the email used by OTRS, It says the email was sent and the headers are correct. I don't see any error in OTRS or mail account. Best regards, ------------------------------- Carlos Eduardo Ribas 2012/9/6 Steven Carr <[email protected]> > What do the OTRS and MTA logs show? can you see the email being sent > from OTRS and handed over to the MTA for delivery? > > > On 6 September 2012 22:00, Carlos Ribas <[email protected]> wrote: > > Hello all, > > > > I was checking today, if the costumer "[email protected]" asks for a > new > > password, he will receive the email. So why he do not receive email when > a > > new ticket is created? Probably I have something misconfigured, but my > queue > > is set to have an auto response of “auto reply” and it works to other > > costumers. > > > > I really can't understand. I will appreciate any help. > > > > Best regards, > > > > ------------------------------- > > Carlos Eduardo Ribas > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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