A lot of the large email services have filters in place to prevent not-so-bright mailing list servers creating feedback loops. Google and Yahoo do for certain. I'd suspect you're getting caught by that code, especially if your mail server is on a range of IP addresses designated as home or small business services. Contact [email protected]<mailto:[email protected]> to find out how you can get your server past that.
From: [email protected] [mailto:[email protected]] On Behalf Of Carlos Ribas Sent: Tuesday, September 04, 2012 11:11 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Problems with group of email Gerald, Sorry, english is not my mother language, so I guess I was not clear. Imagine an email of google groups. I'm telling that the customer registered his account with an email from google groups (eg [email protected]<mailto:[email protected]>) and that group has [email protected]<mailto:[email protected]> and [email protected]<mailto:[email protected]>. When this client creates a new ticket, a response is not sent to [email protected]<mailto:[email protected]> and [email protected]<mailto:[email protected]> (clients from [email protected]<mailto:[email protected]>) Message logs says the email was sent: Sent auto response (SendAutoReply) for Ticket [2012090406] (TicketID=118, ArticleID=216) to 'customer name <[email protected]<mailto:[email protected]>>'. Sent email to 'customer name <customer_group @googlegroups.com<http://googlegroups.com>>' from 'My OTRS server <[email protected]<mailto:[email protected]>>'. HistoryType => SendAutoReply, Subject => [Ticket#2012090406] RE: testing; But the email was not sent, I also checked spam box. It works well in a "single" email, it's odd.
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