Also, what do the logs say when such email gets sent to your otrs installation?
On Tue, Sep 4, 2012 at 9:56 AM, Gerald Young <[email protected]> wrote: > I'm sorry. I missed something about that it's the customer''s email > address sending the entry? How does a customer send from a group email > address? > > > On Tue, Sep 4, 2012 at 9:38 AM, Carlos Ribas <[email protected]> wrote: > >> Hello Gerald, >> >> Well, I created a new "Auto Responses <-> Queues" with auto reply >> type. I suppose the customers that created new tickets should receive an >> answer, regardless of the email address registered in the customer account >> (single or group). It should work, dont you think? >> >> Regards, >> >> ------------------------------- >> Carlos Eduardo Ribas >> >> >> >> >> 2012/9/4 Gerald Young <[email protected]> >> >>> You are dispatching by To: instead of Queue (Admin, PostMaster Mail >>> Accounts) >>> A Queue has a single System Address. >>> That Queue has the autoreply, and the "default" Queue (in SysConfig, >>> "Raw"?) does not. >>> >>> On Tue, Sep 4, 2012 at 8:11 AM, Carlos Ribas <[email protected]> wrote: >>> >>>> Hello all, >>>> >>>> I set up my system to automatically respond to the customer when a >>>> new ticket is created. It works if the customer uses its own email (eg >>>> [email protected]), but it does not work using a group of email (eg >>>> [email protected] or [email protected]). >>>> >>>> I can´t understand what happens. Anybody knows why I can´t use >>>> group of email? >>>> >>>> Best regards, >>>> >>>> ------------------------------- >>>> Carlos Eduardo Ribas >>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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