What do the OTRS and MTA logs show? can you see the email being sent from OTRS and handed over to the MTA for delivery?
On 6 September 2012 22:00, Carlos Ribas <[email protected]> wrote: > Hello all, > > I was checking today, if the costumer "[email protected]" asks for a new > password, he will receive the email. So why he do not receive email when a > new ticket is created? Probably I have something misconfigured, but my queue > is set to have an auto response of “auto reply” and it works to other > costumers. > > I really can't understand. I will appreciate any help. > > Best regards, > > ------------------------------- > Carlos Eduardo Ribas --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
