Hah. My Telstra appointment for day was a fail. I was waiting on site, called them to see how long they would be and was told it was postponed till tomorrow. No call to let me know!
They called me a min ago to confirm appointment for tomorrow (2 hrs after the window 8-12 of today) and when I asked him about it he just hung up!! Guess he figured I wouldn't spend the time on hold to complain. Posted on twitter instead. Think a phone company would teach their staff how to pick up the phone? On Dec 17, 2013 2:05 PM, <[email protected]> wrote: > Just a word of advice….I have been dealing with Opticomm for the last few > weeks and wonder if they have any customer service at all? Its like a > black hole of requests..ask them a question and you will never get an > answer….a nightmare of support? This is what happens when a company > becomes > too large! > > > > Anthony > > Melbourne StuffUps…learn from others, share with others! > > http://www.meetup.com/Melbourne-Ideas-Incubator-Stuffups-Failed-Startups/ > > > > ---------------------------------------------------------------------------- > ------ > NOTICE : The information contained in this electronic mail message is > privileged and confidential, and is intended only for use of the addressee. > If you are not the intended recipient, you are hereby notified that any > disclosure, reproduction, distribution or other use of this communication > is > strictly prohibited. > If you have received this communication in error, please notify the sender > by reply transmission and delete the message without copying or disclosing > it. (*13POrtC*) > > ---------------------------------------------------------------------------- > ------- > > > > From: [email protected] [mailto:[email protected]] > On Behalf Of Tony Wright > Sent: Tuesday, 17 December 2013 9:12 AM > To: 'ozDotNet' > Subject: RE: NBN Petition > > > > Oh, I wasn’t sure what the point of the iiNet invoice was. > > > > I was more interested in what you were claiming about HFC/cable. > > > > One issue I have with cable is that the most productive members of the > community using the Internet, the IT sector, have gradually, over the > years, > relocated themselves into high speed internet areas. The only high speed > internet for the last 20 years has really been cable. So you’ve now got the > people who can be the most economically productive with the internet > constrained because their internet isn’t going to change. They can no > longer > get access to 1Gbps connections. Let’s be frank – from the IT sector’s > point > of view, it’s all about how fast we can transfer files around, whether they > are content files, web sites, applications, databases, virtual machines, > videos, or desktop or server backups, it doesn’t really matter. We just > want > them sent, and sent fast, and currently the time taken to do this takes so > long that we end up copying large files to usb drives and delivering them > ourselves, if we can’t wait a week for them to transfer. > > > > Another issue I have with cable is that the highest number of connections > off a single cable is 32. You share your internet with 32 other customers > and if they are large consumers of bandwidth, too bad for you – the > capacity > is constrained for that 32, and if you don’t like it, nothing is going to > change it, you’re stuck with it. The alternative, fibre, doesn’t have this > issue, because fibre is aggregated at the ISP. If there is too much > contention, they can add another CVC pipe (and in Jon Dart’s email he says > a > CVC pipe could service a lot more than 3000 people in a large ISP). > > > > Another issue is that there is no upgrade path from cable to NBN. They > spend > all their time and money upgrading from DocSis 3.0 to 3.1 and they’re not > going to want to come back. Anyone who is in the cable area is no longer > going to have a node box at the end of the street. So the promise made > before the election that you could pay $3000 to connect up to the full NBN > is now gone. People in the cable areas have no ability to access 1Gbps > internet and will not have for 20 years. I am 150 metres from the NBN and > will no longer be able to pay for a connection because I am in a cable > area. > If the world moves to even faster internet, which is possible given the > 10Gbps trials are still in progress in the UK, then we won’t be able to > move > to the higher speed. The Liberal NBN is simple not (small “a”) agile. Which > for the money spent is a shocker. > > > > So the bottom line is, that’s why HFC sucks. > > > > > > From: [email protected] [mailto:[email protected]] > On Behalf Of David Connors > Sent: Tuesday, 17 December 2013 12:04 AM > To: ozDotNet > Subject: Re: NBN Petition > > > > On 16 December 2013 22:33, Tony Wright <[email protected]> wrote: > > No, the fact that you went completely out of your way to shoot down the > Labor NBN without a single critical word of the Liberal plan is what makes > you partisan. > > > > Pretty sure I was critical of CVC charges, which inherently was a labor > plan > to keep it off the budget - which doesn't automatically make me a liberal > shill, btw. > > > > By the way, I got an email from Jon Dart suggesting that CVC is still in. > > > > Yeah figured from the strategic review. So disappoint. > > > > The Libs talked about it greatly before the election and aligned themselves > with the industry consensus. Then it isn't mentioned in the review. They > get a F- in my books as a result - then again I said the whole plan from > either party was shit from the get go. > > He also made the statement “it is assumed that instead of decommissioning > the HFC networks, Telstra and/or Optus would transfer ownership of the > network. They’re going to hand over the networks for no cost apparently. > And > $4 billion dollars to upgrade the system to FTTP in 13 years. Hmmm, > believable. Not. > > I have no idea in that regard and have to wait until a deal is done as > we're > well into the territory of guessing. > > > > Previously T and Optus were going to give up 100% of their IP related HFC > revenue under the existing agreements. I *doubt* they give a shit if NBN Co > tries to do a few fibre drops down a street to lower end user contention > (at > the last mile, while leaving massive contention at the network core lulz). > The Commonwealth can't reneg on the existing commitments, but they can > certainly drag their feet and make life damned hard for the telcos. I > suspect they will want settlement under existing terms as expeditiously as > possibly for the sake of their shareholders/continued employment. > > > > We will see what happens. Either way, I'm nonplussed. > > > > BTW, bonus points for the nice dodge on my last post about iiNets likely > invoices from NBN Co. As Ken says, it is kind of like climate change when > you think about it. http://www.youtube.com/watch?v=Qh2sWSVRrmo > > > > No, really. > > > > David. > > > >
