On Mon, 7 Aug 2000, Bob Whiteman wrote:
> I entirely disagree with this statement. With each new PalmOS version there
> have been inevitable bugs and incompatibilities. It's the nature of
> computers.
>
> For instance, there is a bug involving gadgets which are set unusable that
> was introduced with Palm OS 3.5. This bug rendered my software entirely
> unusable, even though it worked perfectly in all previous OS versions.
>
> What would've happened if my software had already been released to the
> public when OS 3.5 became available to users? A customer buys a brand new
> device, installs my software and it doesn't work at all. The user contacts
> my tech support and all I can say is, "I don't know why it doesn't work."
> That's a very effective way to lose a customer permanently.
>
> Developers need to see platforms before they are released. That way if there
> is some incompatibility in the new OSes I can find out what that is, fix it,
> and release a new version...or at the very least get my support story
> straight before I start losing customers.
>
> Palm has just done a great disservice to its developers.
> -Bob Whiteman
Have you just chosen to ignore the fact that the 3.5 ROM was available
many months before any device was released? If so, that would be your
fault. The OS 3.5 argument has no bearing on this discussion.
We're not talking about a new OS, we're talking about the same old thing
in a new case (pretty much). For new hardware, it might cause some
issues, but, not being a hardware vendor, I really doubt that knowing 2
weeks ago would've had a large impact on new products.
The ones doing the disservice here are those blowing this way out of
proportion.
--
Brian Mathis
Direct Edge
http://www.directedge.com
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