Hi Jim.. So far. the monitor they sent me.. thats new. and I've been told that the tower will be new.. I've checked - and the SKU #. .is a new one.. (from what I've been told).. ALso, I've told THEM. that if they DARE send me a refurbished ANYTHING again.. I will take this to my Atty General. and NOT stop there..When I told this to the customer care manager.. the other nite.. and thats when I was told.(by a supervisor in Tech Support)... that the monitor.. "might not be brand new". I said, Well, if it's NOT.. then it's not being accepted.. PERIOD. and I will take this to a higher authority. and make sure EVERYONE knows about Dells practice..
So, within about 20 minutes on the phone. and on hold.. he got back on the line. and assured me.. YES, dont' worry, this will NEVER happen again. and the monitor will be new. as well. as the tower(which was already going to be new..). So, lets hope the new system.. will arrive. and be trouble free.. cause I"ve got such a headache from all of this already.. I spend good money. buy a really good system.. not a cheap one. and have this - as a result.. Just not fair.. but hopefully they will make good.. Thanks for writing. Helene ----- Original Message ----- From: "Jim Cladingboel" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, October 17, 2003 2:01 AM Subject: Re: PCWorks: Dell Saga Continues > Helene, > I must say I fully agreed with Meir, except to make them come and collect their lemon. If this new (we hope) tower and > monitor don't perform fully up to your expectations, then you've been sold a pup - twice - and your Trade Practices or > Consumer Protection laws - whatever equivalent you have in the USA - have probably been violated several times by this > company. Sincere sympathy from this side of the world. > > Jim, in sunny Brisbane, Oz. > > Meir Cahal wrote Thursday, October 16, 2003 4:13 PM > Subject: Re: PCWorks: Dell Saga Continues > > > Helene, > > Why don't you just pack the whole lot up and send it back to Dell? cancel > > your purchase from the credit card company and start all over again. Go to a > > local store and have them build you a computer to your own specs. > > If you have a problem canceling, take some legal advice, I think enough is > > enough. > > > > Regards > > Meir ============= PCWorks Mailing List ================= Don't see your post? Check our posting guidelines & make sure you've followed proper posting procedures, http://pcworkers.com/rules.htm Contact list owner <[EMAIL PROTECTED]> Unsubscribing and other changes: http://pcworkers.com =====================================================
