On Nov 25, 2009, at 6:46 PM, Mark Roberts wrote: > William Robb wrote: > >> From: "steve harley" >>> >>> not that it's clear there's anything solid to reply to -- what is there to >>> support the leap from an excuse supposedly given by employees in Apple >>> Stores to a corporate policy? >> >> Hmmm. >> Apparently, three seperate Apple stores refused warranty service to three >> different customers for the same reason. >> If this is true, what would it be other than corporate policy? > > Just economic pressure in the current economic climate. The need to > cut costs is pretty powerful. Of course, now that this is hitting > mainstream media, there could be negative economic effects from people > being wary about buying an Apple computer or at least reluctant to > purchase an extended warranty for it. > > You can get away with squeezing money out of customers this way only > as long as each customer is unaware of others being squeezed the same > way. At that point the bad P.R. makes the costs outweigh the benefits. > I'd guess it's much ado about nothing. I haven't seen it reported anywhere except here, and average consumers don't comb the web searching for mini scandals. Apple market share has increased for 16 of the last 17 quarters. I'd bet they go to 17 of 18. Apparently, they haven't been pissing too many people off. However, if this does turn out to be something more than a blip, they'll have to address it. They seem to be capable of good market decisions. Paul
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