Scott Loveless wrote: >On 11/25/09, paul stenquist <[email protected]> wrote: >> > You can get away with squeezing money out of customers this way only >> > as long as each customer is unaware of others being squeezed the same >> > way. At that point the bad P.R. makes the costs outweigh the benefits. >> > >> >> I'd guess it's much ado about nothing. I haven't seen it reported anywhere >> except here, and average consumers don't comb the web searching for mini >> scandals. Apple market share has increased for 16 of the last 17 quarters. >> I'd bet they go to 17 of 18. Apparently, they haven't been pissing too many >> people off. However, if this does turn out to be something more than a blip, >> they'll have to address it. They seem to be capable of good market decisions. > >You might be surprised at just how much noise the Consumerist can make.
Between yesterday and today the search results on "Apple smoke warranty" took a huge jump. But it's likely that Apple has nothing to do with this: It's probably the local repair centers. When I was an electronic tech working on consumer electronics we got a flat-rate payment for warranty repairs, but it was a lot less that we'd get for the same repair done out of warranty. A *lot* less. Of course, being an authorized warranty repair center helped bring in a lot of out-of-warranty repairs and had other benefits, so the trade-off was worth it. Still, there's certainly an incentive to try to declare repairs non-warranted. The shops I worked at were too ethical to try to game the system that way, but not all were or are that ethical. If there's a backup of non-warranty repair work to do at a particular shop - either because more people are repairing rather than replacing in this economy or because the shop has cut back on staff and can't handle normal volume - they may be just trying to blow off someone on whom they don't stand to make much money. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
