Ouch. Hopefully, they'll do a good job. I think I'm going to miss Pentax Colorado. They did very good work for a reasonable price. Paul On Dec 11, 2009, at 6:26 PM, Jack Davis wrote:
> You may recall my describing a fall I took 11/29 wherein, in favor of not > eating cement, I let go of a tripod and small satellite bag containing my K20 > and DA 16~45. > I completed their repair order form and shipped both to their Chandler, AZ > (Phoenix suburb) repair facility on 11/30. Tracking info showed them having > been received the morning of 12/2. > I hadn't been contacted with a repair estimate, so this PM I called Pentax > Customer Service. Sympathetic gentleman said they had been having some > problems with said service contacting customers and suggested I call them > direct. I happily took down the 'pnone number and did so. Nice lady in > Chandler apologized stating that they have been receiving "some 300 repair > units per day" and offered to call me back right away with an estimate. (how > many repair units must Canon receive per day?) She did so with the info that > the total costs would be $416 USD and repairs would take 4 to 6 weeks. When I > rather sternly reminded her that their repair order form stated "15 to 20 > days", she said she would put a "rush" on it. (right) > I didn't make a very legible note of problems found, but I can make out that > the body needs a new focus motor and lens mounting ring($260). Lens needs new > mounting ring and focus adjustment($144). Return shipping; $12. > Not that you need this information, but I like to share my troubles. ;( > > Jack > > > > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
