Yep, unpleasant as it is, my understanding (no, I do live outside of US
of A) is that potential medical bill, should you have opted to "eat
cement" like you said, would have been much more and the process would
have been way more unpleasant as well...
Wishing your camera and lens speedy recovery and yourself a firm step
everywhere you go.
Boris
On 12/12/2009 1:26 AM, Jack Davis wrote:
You may recall my describing a fall I took 11/29 wherein, in favor of
not eating cement, I let go of a tripod and small satellite bag
containing my K20 and DA 16~45. I completed their repair order form
and shipped both to their Chandler, AZ (Phoenix suburb) repair
facility on 11/30. Tracking info showed them having been received the
morning of 12/2. I hadn't been contacted with a repair estimate, so
this PM I called Pentax Customer Service. Sympathetic gentleman said
they had been having some problems with said service contacting
customers and suggested I call them direct. I happily took down the
'pnone number and did so. Nice lady in Chandler apologized stating
that they have been receiving "some 300 repair units per day" and
offered to call me back right away with an estimate. (how many repair
units must Canon receive per day?) She did so with the info that the
total costs would be $416 USD and repairs would take 4 to 6 weeks.
When I rather sternly reminded her that their repair order form
stated "15 to 20 days", she said she would put a "rush" on it.
(right) I didn't make a very legible note of problems found, but I
can make out that the body needs a new focus motor and lens mounting
ring($260). Lens needs new mounting ring and focus adjustment($144).
Return shipping; $12. Not that you need this information, but I like
to share my troubles. ;(
Jack
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