On 2010-05-20 10:46 , Tom C wrote:
I'd point out again, that if Christian had received a defective camera from Best Buy, they would not reimburse him for his time, or his mileage to return it, but why not?
few manufacturers offer a warranty for damages incurred from a defective product; this is clearly spelled out in every warranty i've read; the sellers responsibility is covered by their policies (see below) plus local laws (e.g. lemon laws) which in the U.S. rarely cover damages; people who do high-value work with equipment know they are responsible for managing the risk of equipment failure, whether by redundancy, support plans, additional insurance, or some other plan
I'm not trying to rationalize any form of dishonesty, and again I personally don't think he was. He was under no obligation to state why it was not working and they really didn't want to know.
the Best Buy return policy states that _non-returnable_ items include "Items that are damaged or abused"; IMO Christian was dishonest by returning it in the first place; that he didn't have to state a lie, and that Best Buy accepted the return, doesn't alter that
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