I'd point out again, that if Christian had received a defective camera from Best Buy, they would not reimburse him for his time, or his mileage to return it, but why not? It was a loss he incurred. Further, if he went on a week long trip to Timbuktu, and lost all his photos or opportunities because of defective gear, they would certainly not reimburse him for that.
I'm not trying to rationalize any form of dishonesty, and again I personally don't think he was. He was under no obligation to state why it was not working and they really didn't want to know. Auto manufacturers offer a warranty. Is not that warranty built into the price of the vehicle? Yes, it's a mind game. Instead of customers thinking, what a POS, this stinking car, they take it to the dealer, the dealer replaces the defective part, and the customer leaves happy because their vehicle was repaired for free? Was it. No, the customer actually paid for it up front. The point I'm making is that manufacturers and retailers want to dip into your pocket any way they can. They are not the benevolent entities we'd like to believe. The good customer service Christian received was not merely a case of a clerk not asking the right questions. It was training in customer service and given with the aforeknowledge that, in the end, making the customer happy will add to the bottom line. Tom C. On Thu, May 20, 2010 at 10:21 AM, steve harley <[email protected]> wrote: > On 2010-05-20 07:48 , Christian Skofteland wrote: >> >> On Wed, May 19, 2010 at 08:13:43PM +0200, eckinator wrote: >>> >>> Can't believe you did that. Hate to step on your or anyone's toes but >>> instead of taking responsibility you ripped them off and knew so. >> >> No. I disagree. [...] >> >> There are stories of retail clothing stores taking snow tires in exchanges >> from customers. I worked in the hotel business and never said "no" even >> though I knew the hotel guests were full of shit and I pounded it into my >> employees head that they should never say "no." > > so you agree you were full of shit, but since Best Buy followed a certain > principle you don't agree that it was a ripoff? basically you passed the > cost of your accident onto others ... > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and > follow the directions. > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
