Of course all that stuff's stated in the warranty. It's how THEY get out of REALLY taking responsibility for incidental damages, which are as real as the product itself.
I may have posted this on the list before... Was I dishonest or not? When Circuit City was still around, they had a DVD Recorder/VCR combo I wanted. I saw it advertised online for a price with the statement that the price was also good in the store. Call it $300. I went to the store. It was marked at $400. Call floorperson over and explain. No he's sure that price is only good online. We walk over to PC and open web browser so he can show me he's right. OK, I'm right. So he proceeds to right up a sales ticket for --> $200 <-- What to do? I'm pretty sure it'll get caught at the point of sale. Walk over to register. Checkout girl rings it in. Needs a manager override for the price change. Call and wait for manager. Manager comes over. Looks at the screen for 20 seconds. Types in the override code. Done. Transaction complete. OK, was I honest or dishonest? 1. They did not have the price marked correctly 2. I had to go though the hassle of price lookup with the floor person 3. Floor person either not trained well enough or not observant enough to right down the correct price 4. Manager clearly has the opportunity to decide yes or no, and likely could see at least what the original selling price was vs. the price I would get it for 5. OK'd it anyway Whereas in some cases I might have corrected the error, I'd been inconvenienced enough and was convinced that the whole problem was that their store staff did not receive proper training, or just were inferior workers. Moreover it's not my responsibility to enforce their policies or prices. And, how many people walked into the store not realizing the item was on sale and paid the full price? Because of my belief in the proper operation of cause and effect, I let it go. Even with Best Buy's policy of not accepting returns on items that are damaged, it is not Christians's responsibility to enforce their policies for them. Tom C. On Thu, May 20, 2010 at 11:42 AM, steve harley <p...@paper-ape.com> wrote: > > few manufacturers offer a warranty for damages incurred from a defective > product; this is clearly spelled out in every warranty i've read; the > sellers responsibility is covered by their policies (see below) plus local > laws (e.g. lemon laws) which in the U.S. rarely cover damages; people who do > high-value work with equipment know they are responsible for managing the > risk of equipment failure, whether by redundancy, support plans, additional > insurance, or some other plan > >> I'm not trying to rationalize any form of dishonesty, and again I >> personally don't think he was. He was under no obligation to state why >> it was not working and they really didn't want to know. > > the Best Buy return policy states that _non-returnable_ items include "Items > that are damaged or abused"; IMO Christian was dishonest by returning it in > the first place; that he didn't have to state a lie, and that Best Buy > accepted the return, doesn't alter that > > <http://www.bestbuy.com/olspage.jsp?type=page&contentId=1117177044087&id=cat12098> > -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
