On 22/12/2010 2:55 PM, Eric Weir wrote:
You may remember my asking for feedback on a Manfrotto Compact Ball Head 496
with RC2 Rapid Connect Plate a while back. At the time I inquired the head was
being offered at Adorama with a $50 rebate. The offer was clear. It is still in
effect.
http://www.adorama.com/BG496RC2.html?utm_source=dealtime&utm_medium=Shopping%20Site&utm_campaign=Other&utm_term=Other
If you click on the "view/download rebate" on that page, the offer is backed up
with this:
Rebate Information
Manfrotto Compact Ball Head 496 with RC2 Rapid Connect Plate, Maximum Load:
13.2 lbs/ 6 kg
$50.00 Mfr Rebate from Dec 1, 2010 - Jan 15, 2011
After placing my order and downloading the rebate form, however, I found that the rebate
applied only if you also purchased a tripod. I have have had an email exchange with
customer service. Their position is unrelenting: The offer is what is described on the
rebate form, and I should have checked it before making my purchase. Mine is that they
are obliged to honor the offer as described on the website made in the original
description and confirmed at the "view rebate" link.
The full price for this head is reasonable. I might have eventually ended up
purchasing it at the full price down the road, but I was certainly not going to
pass it up at what I understood the offer to be. The issue is more one of
principle. Even if I'm right, however, there's a point beyond which pursuing it
is not worth the effort. I may have passed it already.
Still, I'm interested in your thoughts. Who is right, Adorama or me? If me,
what recourse do I have?
Thanks,
Hi Eric
I agree, that sort of thing annoys me no end - bury the important
details in the fine print (or the third clicks). But that said, the
rebate is coming from Manfrotto. I feel it isn't reasonable for Adorama
to put up the complete details on the little pop-up. Personally, I would
think, as you do, that the original price is fair, and the $50 is a
bonus. Anyway, this is actually how rebates work; they figure only a
certain percentage will claim.
My experiences with Adorama have been consistently positive (second only
to KEH). Popped a used Leitz 90mm Elmarit in my cart the other night.
Not that I need another 90, but I don't have a chrome version. Going
price was a reasonable $499. This morning, I got an email saying there
was a mistake in the listing, and the version was actually the earlier
E39 not E46. Offered it to me for 300 bucks. I actually quite like the
look of the vulcanite retro-ness, so I snapped it up.
D
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