> After my last post here I received an email from a company
> representative, Helen Oster, who had been suggested to me in one of the
> early responses. After looking into the issue she reported that there
> *was* a "bug" in the way rebates were being written up -- perhaps they
> thought they could turn it over to a machine? -- and offered me a $50
> store credit by way of apology.
> 
> That was perfectly agreeable to me, as the price of the head without
> the rebate was reasonable and within my budget, and what I anticipated
> to pay before discovering their "buggy" offer.

that's a good result and well handled by the store, eventually.

B


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