On 12/22/2010 8:38 PM, Eric Weir wrote:
After my last post here I received an email from a company
representative, Helen Oster, who had been suggested to me in one of
the early responses. After looking into the issue she reported that
there *was* a "bug" in the way rebates were being written up --
perhaps they thought they could turn it over to a machine? -- and
offered me a $50 store credit by way of apology.
That was perfectly agreeable to me, as the price of the head without
the rebate was reasonable and within my budget, and what I
anticipated to pay before discovering their "buggy" offer.
Excellent. Well done, Eric!
Boris
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