On Dec 22, 2010, at 7:49 AM, Eric Weir wrote: > I think I got a decent head at a decent price. I can certainly live with > that. That it *appears* to be deception -- I leave open the possibility that > the customer service rep is not representing the company very well -- leaves > a bad taste in my mouth, though.
After my last post here I received an email from a company representative, Helen Oster, who had been suggested to me in one of the early responses. After looking into the issue she reported that there *was* a "bug" in the way rebates were being written up -- perhaps they thought they could turn it over to a machine? -- and offered me a $50 store credit by way of apology. That was perfectly agreeable to me, as the price of the head without the rebate was reasonable and within my budget, and what I anticipated to pay before discovering their "buggy" offer. ------------------------------------------------------------------------------------------ Eric Weir Decatur, GA USA [email protected] -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
