Common sense, or at least business sense, prevails. Good fight, do the victory dance.
On Wed, Dec 22, 2010 at 1:38 PM, Eric Weir <[email protected]> wrote: > > On Dec 22, 2010, at 7:49 AM, Eric Weir wrote: > >> I think I got a decent head at a decent price. I can certainly live with >> that. That it *appears* to be deception -- I leave open the possibility that >> the customer service rep is not representing the company very well -- leaves >> a bad taste in my mouth, though. > > After my last post here I received an email from a company representative, > Helen Oster, who had been suggested to me in one of the early responses. > After looking into the issue she reported that there *was* a "bug" in the way > rebates were being written up -- perhaps they thought they could turn it over > to a machine? -- and offered me a $50 store credit by way of apology. > > That was perfectly agreeable to me, as the price of the head without the > rebate was reasonable and within my budget, and what I anticipated to pay > before discovering their "buggy" offer. > > ------------------------------------------------------------------------------------------ > Eric Weir > Decatur, GA USA > [email protected] > > > > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- Steve Desjardins -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
