Some of you may recall my bemoaning the fact that my K-5 has been languishing at CRIS, with the parts necessary to repair it unavailable. The CRIS folks advised me to talk to Pentax, and I did, explaining that I shoot for a number of pubs and have a three-day dawn-to-dusk assignment coming up that I am loathe to attempt with a single body. I begged for a loaner, and they hemmed and hawed about how one had to be enrolled in their pro program to get a loaner. I said I would enroll right that minute, but they countered that it would take three weeks to approve my application. I worked my way up through several levels of Pentax employees to no avail. A few days later, while I was out of the office, someone called and said they were going to resolve the problem one way or another. I got a name but had nothing with which to write it down, so I can't say who it was. The number on my phone from which the call came was a Colorado area code.. Today, I called CRIS again, and they told me that Pentax was sending a replacement camera. Half an hour later, a new K-5 arrived at my front door. Witth 35,000 exposures and a dozen or so movies on my old one, this is a blessing in more ways than one.
Thank you Pentax. Paul -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
