I take it more as persistence on the part of Paul.
Kenneth Waller
http://www.pentaxphotogallery.com/kennethwaller
----- Original Message -----
From: "Bruce Walker" <[email protected]>
Subject: Re: A happy ending to my K-5 tale of woe
Awesome news, Paul! We can only hope that this is a sign of change
within Pentax and not just an isolated bit of luck.
On Wed, Aug 1, 2012 at 2:03 PM, Paul Stenquist <[email protected]>
wrote:
Some of you may recall my bemoaning the fact that my K-5 has been
languishing at CRIS, with the parts necessary to repair it unavailable.
The CRIS folks advised me to talk to Pentax, and I did, explaining that I
shoot for a number of pubs and have a three-day dawn-to-dusk assignment
coming up that I am loathe to attempt with a single body. I begged for a
loaner, and they hemmed and hawed about how one had to be enrolled in
their pro program to get a loaner. I said I would enroll right that
minute, but they countered that it would take three weeks to approve my
application. I worked my way up through several levels of Pentax
employees to no avail. A few days later, while I was out of the office,
someone called and said they were going to resolve the problem one way or
another. I got a name but had nothing with which to write it down, so I
can't say who it was. The number on my phone from which the call came was
a Colorado area code.. Today, I called CRIS again, and they told me that
Pentax was sending a replacement camera. Half an hour later, a new K-5
arrived at my front door. Witth 35,000 exposures and a dozen or so movies
on my old one, this is a blessing in more ways than one.
Thank you Pentax.
Paul
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